Sending a test page

#1

Hi! In paging software I’ve worked with in the past, I was able to send a page directly to another user, which would alarm on their device until they acknowledged the page (effectively a full test of the paging mechanism). How can I do this with PagerDuty? I tried creating an “Incident” and assigning it to myself, but PagerDuty auto-acknowledges the incident. I tried the “send test feature”, but I only received a ping from this, not an actual page. Thank you for your help!

#2

Hi Jordan,

If you assign a manually triggered incident to yourself through the web browser UI, PagerDuty will not notify you. The incident will be in an Acknowledged state since it is understood that you are aware of the incident and working to resolve it.

For more information, please see our knowledge base article on Triggering an Incident Via Web app: https://support.pagerduty.com/docs/incidents#trigger-an-incident-via-web-app

Using the “test” button next to your phone number gives you a sample of what a PagerDuty notification will be, but this will physically not create a new incident on your PagerDuty instance. This is mainly a great troubleshooting guide to test your notifications to ensure all types of notifications are being sent to your contact methods (phone, SMS, email, push mobile app).

Instead of manually assigning to yourself through the web app, you can try to assign to an escalation policy where you are the current on call responder to the assigned service. This way your notifications will continue to be sent and follow the escalation policy path rather than self assigning to you being the only on call responder which then leads to the incident auto-acknowledging as a manually triggered incident mentioned earlier.

If you continue to experience any issues with sending trigger events to the service, please do not hesitate to reach out to our support team at support@pagerduty.com. We’d be happy to further assist here.

1 Like
#3

Hi,

I was looking for the same thing and just found that if you’re using the Events API V2, then you can got to the “integrations” tab of your service, then expand the “Events API V2” section to get a curl command to generate a test incident.

#4

Hi @greg1, thanks for your contribution and welcome to our community! Don’t forget to stop by :wave:Introductions to say hi!